Welcome to Marac Insurance

Need to make a claim?

Autosure Insurance claims

If you took out insurance on or after 23 January 2020, find out how to make a claim with Autosure below.

Marac Insurance claims

Marac Insurance stopped issuing new insurance policies from 23 January 2020 and its final insurance policies expired on 23 January 2025. Following this, Marac requested the Reserve Bank of New Zealand to cancel Marac’s insurance licence and terminate its statutory fund, both of which occurred on 27 June 2025.

However, if you took out insurance under a Marac Insurance policy before 23 January 2020 and still need to make a claim, please complete the claims form below.

From 27 June 2025, Heartland Bank, as Marac Insurance’s parent company, will handle all claim requests and any complaints.

Claim forms

Complaints

Heartland Bank has a Fair Conduct Programme which outlines how we comply with the fair conduct principle with respect to our customers. Marac Insurance customers are covered by this programme until 31 December 2026.

For details about how to make a complaint, you can email us at complaint@heartland.co.nz, complete the form below, or call us on 0508 432 785 (or +64 9 927 9641 if calling from overseas) and ask to speak with our Customer Services team. Please visit Heartland Bank’s website for more information.

Claim forms

If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:

Banking Ombudsman Scheme

Postal Address
Freepost 218002
PO Box 25327
Wellington 6140

Phone 0800 805 950 / +64 4 915 0400
Email help@bankomb.org.nz
Website click here
Quick Guides click here

Still have questions?

Check out our frequently asked questions.

If your question isn’t there, give us a call on 0800 45 10 10.

Or fill in the form below with your details and your question.

Full name

Email address

Phone number

Message

Please do not include any account-specific or sensitive information for security reasons.

I acknowledge I have read and agree to the

In this declaration, "Heartland", "we" or "us" means Heartland Bank Limited, and its related entities, successors, assigns, agents and associates, and "you" means the person completing this application, each person named in this application, each guarantor of any loan made to you and any authorised person or beneficial owner of the borrower or any guarantor of any loan made to you (as applicable).

Heartland is collecting information about you in accordance with the Privacy Act 2020 and our Privacy Statement, and we may not be able to provide you with products or services if you do not provide that information.
That information may be used by us:
- to consider this application for an account or service, including to establish and verify your identity and to assess your creditworthiness and financial position from time to time
- to consider any future application for products or services which involves you.
We can also use it:
- to administer and monitor products or services provided to you
- to comply with legal and regulatory requirements (including identity verification requirements)
- to provide you with information about other products or services, including those of selected third parties
- generally, to develop and run our business; and
- as otherwise described in our Privacy Statement.
You agree that – for those purposes – we can provide information about you to, and obtain information about you from, other organisations or people we consider appropriate. Those organisations might include our service providers, other financial and insurance institutions, government departments, your employer or accountant, third parties for the purposes of fraud prevention, identity verification, and any other purposes relevant to those purposes (those third parties may retain information and use it for identity verification and fraud detection purposes), and other appropriate persons.
We may also exchange information about you (including default information) with credit reporting agencies on an ongoing basis. Those agencies may retain that information and provide it to other customers who use their credit reporting services.
You have rights to access and request correction of your personal information under the Privacy Act 2020. You can do so by contacting us using the details provided on heartland.co.nz/contact-us
By proceeding, you confirm that:
- each person named in this application form has read and agrees to the terms above and our Privacy Statement;
- all information provided to us is correct, complete and not misleading; and
- none of those people is an un-discharged bankrupt.