Documents and forms
Need to make a claim?
If you took out insurance on or after 23 January 2020, find out how to make a claim below.
Find out moreIf you took out insurance before 23 January 2020, please complete the relevant claims form below and return it to us or you can call us on 0800 45 10 10 and we will send you a claim form. Please note that from 27 June 2025, Heartland Bank, as Marac Insurance’s parent company, will handle these claim requests. You can find more information about this here.
Lifestyle Protection Insurance
Mechanical Breakdown Insurance
Guaranteed Asset Protection (GAP) Insurance
Motor Vehicle Insurance
Marac is a division of Heartland Bank Limited.
Need to make a complaint?
Find out how to make a complaint by visiting Compliments & complaints. If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme: the Banking Ombudsman. You can contact them at:
- Banking Ombudsman Scheme
- Freepost 218002
- PO Box 25327
- Wellington 6140
- Phone 0800 805 950 / +64 4 915 0400
- Email help@bankomb.org.nz
- Website click here