Compliments and Complaints
At MARAC, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint, or offer a compliment, we encourage you to contact us.
For a compliment
Please get in touch with your usual point of contact or their manager, click here to send us an email or call us on 0800 520 009.
For a complaint
In the first instance, please get in touch with your usual point of contact here at MARAC and we will make sure your complaint is investigated promptly. Alternatively, please click here to email us or call us on 0800 520 009 and ask to speak with a member of the Compliance Team.
If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:
Banking Ombudsman Scheme
Postal address
Freepost 218002
PO Box 10573
The Terrace
Wellington 6143
Phone 0800 805 950 / +64 4 471 0006
Emailhelp@bankomb.org.nz